Payments are processed by our payment provider, Razorpay. This page explains when you can get a refund and how to request one.
1. Free trial
Every new account gets a 14-day free trial with every feature, limited to 1 menu, 1 staff login and 5 batch QR codes. We do not ask for a card during trial. When the trial ends, the menu becomes paused (your public menu URL stops serving diners) but your dashboard data stays intact for 60 days. You can subscribe any time in that window to unpause.
2. 30-day money-back guarantee on your first paid subscription
If you subscribe and decide within 30 days of your first charge that the service is not right for you, we will refund that first charge in full. Only your first paid month is covered by this guarantee — renewal charges are not eligible.
3. Cancelling any time
You can cancel your subscription any time from your dashboard. When you cancel:
- You keep full access until the end of the billing period you have already paid for.
- You are not charged again.
- Partial refunds for unused days of the current period are not offered — you keep the service until the period ends instead.
4. Renewals
Renewal charges (any charge after your first paid month) are non-refundable. Please cancel before your renewal date if you don't want the next charge.
5. When we cannot refund
- Charges older than 30 days from the original payment date.
- Renewal charges.
- Accounts we have suspended or closed for violating our Terms of Service.
- Payments already refunded through a chargeback dispute (the dispute takes precedence).
6. How to request a refund
Email hello@pandamenu.app from the email address on your PandaMenu account. Include your subscription email and, if you have it, the Razorpay payment ID. A short line about why you are asking helps us improve — but no explanation is required for a first-subscription refund within the 30-day window.
7. Processing time
Once approved, Razorpay processes refunds within 5-7 working days. The money is returned to the original payment method. Your bank may take an additional 2-3 working days to make it visible in your account.
8. After a refund
Your subscription is cancelled immediately when the refund is issued. Your dashboard becomes read-only, your public menu is paused, and no further charges apply. You can subscribe again any time (though the 30-day money-back guarantee only applies once per account).
9. Chargebacks
If you disagree with a charge, please email us first. Chargebacks are expensive and slow — we can usually resolve any billing issue within a day. Accounts that initiate chargebacks without contacting us may be suspended pending review.
10. Contact
For refunds, billing questions, or subscription changes, email hello@pandamenu.app.