FAQ

Questions, answered.

Short answers. Real ones.

Getting started

Setup time
Ten minutes to a live menu. Property name, categories, items — done. Logo, colours, and full opening hours can follow later.
Hardware or software required?
None. Runs in a browser — dashboard for the owner, scanned menu for the guest. The only physical piece is the printed QR (sticker, card, or door hanger).

Orders

How orders arrive
Guest adds dishes to their order, taps Place Order. The order lands in your Orders — with the spot, items, and bill. You see it right away.
Where guests order from
You name your own spots per menu — Room, Table, Seat, Cabana, anything. The guest picks one and enters its number; a batch QR fills both in.
Dish suggestions with the order
Optional, per menu. Before checkout the guest sees a few dishes from your menu that go well with their order — one tap to add.
Prep time on the guest's bill
Set prep time per category (juice 10 min, dessert 30 min). An order with several categories shows the longest prep time on the guest's bill.
Order history
Every order is saved under Orders — searchable by customer or spot. The Customers tab groups all orders per guest.
Email backup for every order
Yes. Every order also lands in your business inbox as an email — a copy alongside the one in your Orders.
Thermal-printer support
Yes. Bill + KOT print on any 80 mm thermal printer. With the Orders page open, each new order is sent to print as it arrives.
Weekly summary email
Sunday morning — total orders, unique diners, top items, and revenue for the week.

Payments

Payment modes
Two modes, per menu. Cash (default) — guest pays at the venue by cash, card, UPI at the counter, room folio, or your POS. Owner taps Mark Paid on the dashboard when collected. Razorpay — connect your Razorpay account; guest pays online via Razorpay Checkout; order flips to paid on capture.
Are you a payment gateway?
No. Money never moves through us. Cash mode — you collect at the venue. Razorpay mode — you connect your own Razorpay account; money settles directly to your bank.
Gateway account needed?
Only for Razorpay. Cash mode has no setup. Razorpay needs a merchant account — free to open, requires their KYC.
How Razorpay works
Connect your Razorpay account per menu. Guest taps the pay link, pays via Razorpay Checkout. The order flips to paid on your dashboard. Razorpay charges their own transaction fee.

Reports

Per-menu reports dashboard
Every menu has its own dashboard — scans, orders, peak hours, top items by revenue, AOV, repeat-diner rate, traffic source. Filter by Today / 7 days / 30 days / All time.
Third-party trackers on menus?
None. Every dashboard number is computed from your own data on our servers. No IP addresses, no fingerprints, no geolocation, no third-party pixels or cookies.

Bills & GST

GSTIN and FSSAI on bills
Yes. Enter your GSTIN, FSSAI, and CIN once. Every bill prints them alongside your business address and phone.
Automatic CGST + SGST split
Yes. With a GSTIN on file, GST splits into CGST + SGST across the guest's order, order confirmation, dashboard, and printed receipts. No toggles.
Continue paper bill numbers
Yes. Set the starting bill number (e.g. #501). Every new order counts up from there.

QR codes & printing

One QR per spot
Yes. Batch-generate numbered QR codes for any spot, each carrying its own number — your plan sets how many batch QR codes each menu gets (25, 100 or 500). Every order arrives with the exact spot filled in.
Batch QR codes after a plan change
Your plan covers a set number of batch QR codes per menu. If you move to a smaller plan, the codes within its limit keep filling in the spot and number; the rest still open your menu, and guests enter their spot themselves. Upgrade again and every printed code works as before — no reprint needed.
PNG or SVG?
Both. Format per batch — PNG for standard printers, SVG for print shops. Print-ready at your chosen size.

Pricing & billing

Free trial
14 days, no card required. Every feature, with 1 menu, 1 staff login and 5 batch QR codes. Menu pauses at trial end; data kept for 60 days for you to come back.
Cancellation
Any time from your dashboard. Menu stays live until end of the current billing period. See refund policy.
Plan changes
Any time. Upgrades apply immediately; downgrades take effect at the next billing cycle.

Staff & access

Separate staff logins
Yes. Create logins from the Staff page — pick a username, set a password, hand it over. No email invite. Everyone signs in on the same page you do.
Per-staff permissions
Two axes: menu access (all menus, or a subset you tick) and actions (edit menu, mark orders paid, download QRs, view reports, configure webhooks, and more). Billing and payment credentials stay Owner-only.

Data & control

Data ownership
Yours. Menu content, order history, customer records — all yours. Full export on request. Full delete within 30 days on request. Never sold.
Data storage location
Menu data — our servers in Helsinki. Uploaded images — Cloudflare's global network. Every connection encrypted end to end.

Still have a question?
We answer fast.

Real humans, no bots.

Contact us Start free trial